FMCSA's complaint database has a new name. Here's how drivers file a complaint now
The National Consumer Complaint Database is now the FMCSA Complaint Center. The hotline, the rules on anonymity and what to include are below.
FMCSA's National Consumer Complaint Database now goes by a new name: the FMCSA Complaint Center.
The agency's updated FAQ page uses the new name throughout. The purpose is the same. It is where drivers, the public and industry people report safety violations by truck, bus and moving companies, brokers, auto transporters and others in the commercial vehicle industry.
Why it matters to drivers
FMCSA says it uses complaints, along with other sources, to decide which companies to investigate. A complaint is placed in the company's permanent file.
If a carrier is pushing you to break the rules, this is where it goes on record.
How to file
- Online through the FMCSA Complaint Center.
- By phone at 1-888-DOT-SAFT (1-888-368-7238), 8 a.m. to 8 p.m. Eastern, Monday to Friday.
It is for past events only. If someone is in danger right now, call 911.
What to include
FMCSA says the most useful complaints include:
- The date and time of the event.
- The location.
- The company's USDOT number.
- Photos or video, if you have them.
Write down what happened while it is fresh. Keep copies of texts, dispatch messages and logs.
Can you stay anonymous?
Yes, but there is a trade-off.
- You can file anonymously. If you do, FMCSA cannot acknowledge your complaint or follow up with you.
- If you give your name, FMCSA says it will disclose your identity only if that is necessary to prosecute a violation, under 49 U.S.C. § 31143(b).
Moving companies
If a mover is holding household goods hostage, FMCSA asks for the bill of lading and your other paperwork with the complaint.
Guru's take
Report what you can prove. A complaint with a date, a place, a USDOT number and a photo gives FMCSA something to act on. A vague one usually doesn't.